POWERFUL FEATURES

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QUESTION:

How does MediationSuites compare to Zoom or Skype that makes it worth paying more?

ANSWER:

The main and most important differences between MediationSuites and these other platforms are 

1. they aren't browser-based, which means they require software or application downloads/updates, where MediationSuites doesn't... just click the link and enter;
2. they're only encrypted on the front-end (even with a password) which increases vulnerability to hackers/bombers, where MediationSuites is encrypted end-to-end for total security;
3. No other video conferencing platform is designed specifically for remote/online mediation... MediationSuites is; and,
4. MediationSuites' membership is supported by and comprised entirely of mediators, so we know how to support you.

QUESTION:

I need the ability  to upload documents, and designate specifically who can view them (some  parties may not need to see the documents, and could potentially damage  either parties  case). Is MediationSuites equipped to do this?

ANSWER:

Yes, to all of your questions. In the File Share function, the person that uploads the file(s) decides who it will be shared with (also giving them permission to download it), and who can view it only. The owner of the file may also rescind any of these permissions at any time.

QUESTION: 

Does the mediator/host have the  ability to regulate the volume for others in the mediation? I am  specifically thinking about elderly people that may be  a little technologically-limited. 
ANSWER: 

Actually, each participate controls their individual volume on their device. Likewise, each participant can mute their microphone and camera when needed. The mediator - like a host in any videoconferencing platform - controls the accessibility or permissions to each of the functions in MediationSuites.

QUESTION: 

Is there a whiteboard for the use of all parties, or at least the mediator?

ANSWER:

If you're referring to a tool that will allow you share (by view) a document or image, yes, that function is available. Presently, we are a few weeks away from adding an actual whiteboard function that will allow for writing, drawing, etc.

QUESTION:

What happens to the documents or files shared/used during a mediation once mediation is concluded?

ANSWER:

Once the mediation session is concluded, the mediator and parties will have the option to download any files shared with them during the session. Regardless, once the mediation session is fully concluded, all files and records will be permanently deleted and remove from MediationSuites.com. In the event a mediation is continued to another day, the mediator would follow another procedure to temporarily suspend the session so they and the parties can return at the appointed date and time. In this case, the session would be locked, and only parties with prior access could join, with the documents and files intact.